In making a booking with us you agree to accept our terms and conditions as follows and apply to all bookings whether made on line through our website, an online travel agent or via telephone, email or in person:- The lead guest must be at least 18 years of age. Placing a booking confirms that this contract is between you , your party and us. No other person shall have any rights to enforce any of its terms. You will be asked to guarantee your booking with a credit or debit card. Our guests can cancel free of charge 30 days before their check-in. Three days before arrival you will be charged a £200 deposit against damage or cleaning. Your card will be refunded within 7 days of check out. Charges will only be incurred upon excessive carelessness. Please treat the accommodation and and facilities with due care so that other guests may continue to enjoy them. In the event that you notice damage to your accommodation please let us know immediately so that we can take the appropriate action. We reserve the right to charge the lead guest for any damages caused through the course of the booking by any member of the booking party. This includes breakages, spillages, damages to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated cost. Lost keys will incur a replacement charge. In making a booking, you accept responsibility for any breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. Theft of any fixtures or fittings from the property will result in your damage deposit being retained. We provide free Wi-Fi internet access - any access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities. We operate a non smoking policy. Pets are not permitted in the Ocean apartment but are welcome in the Forest Apartment by prior request. There is free car parking available in Donard car park which is a one minute walk from the apartments. We are required to keep a register of guests who stay with us and will include full name, permanent address and nationality of each person using the accommodation plus the date of arrival and date of departure from the property. We aim to provide a high quality service in all areas, but we recognise that sometimes things can go wrong . Your views are very important to us and we take all feedback we receive very seriously. We appreciate all your comments as they give us an opportunity to learn and improve. If you have a complaint please notify us at the time of your stay so that we can resolve it immediately. We will promptly try to resolve any customer complaint relating to our establishment. We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.